Digital files cannot be un-downloaded, so the usual rule applies: completed downloads are final. If the product is broken, I fix it or refund it. No argument, no forms.
I will refund you
- The file will not open, or it downloaded corrupted, and a re-send does not fix it.
- The PDF is missing pieces or prints wrong through no fault of the printer setup.
- You were charged twice for the same cube.
- You bought the wrong cube and have not downloaded it yet.
I cannot refund you
- You downloaded and printed it and changed your mind.
- Your printer, paper or scale settings gave a result you did not like. Write to me first, printing problems are usually one setting away from fixed.
- You wanted a physical assembled cube. This shop sells print-at-home PDFs only, and it says so on every product page.
How to ask
Send your PayPal receipt and one line about what happened through the contact form, or mail hello@staycubic.com if you prefer. I answer in a day or two. Refunds go back to the PayPal account that paid, and usually land within a week.